Tailored support packages to meet your exact needs
BWS offers support in a variety of ways and will tailor your support package to meet the individual needs of your company. Below are some examples of the support we can offer:

Incident Support
BWS can supports clients on a per incident basis. Perfect solution for company with in house IT departments and one-time support requests. Just contact us when the need arises.

Remote/Telephone Support
With modern communications, most issues can be addressed and resolved in this way. We can install software, troubleshoot problems, modify your setup and just about anything else with remote access to your site.

On-site Support
Where problems cannot be resolved remotely, either on the phone, by remote access, or for problems that are hardware related, we can arrange for an engineer to visit your site promptly and resolve the issue for you. We carry most spares you may need on a day to day basis in stock and can source almost anything else promptly to ensure you get running again in an emergency. Downtime can be costly to a business, we recognize that and aim to minimize it. 

Ongoing Support
BWS encourages our clients that preventative maintenance and regular servicing of your IT will actually save your business money in the long run. With scheduled visits on a regular basis, your staff will become familiar with being able to get their problems solved. In turn you will waste less man hours due to computer problems and have less call outs for emergency maintenance.

Managed Services
Our Managed Services offerings are designed to accommodate whatever level of service our clients need. Our services range from simply monitoring critical IT devices to fully monitoring and managing your environment on a 24x7x365 basis.

Audit and Asset Management
BWS will assist you with understanding and using existing resources through our hardware, software, and network audit. 

Backup, Disaster Recovery, and Business Continuity
BWS provides many proven solutions to minimize your risk from natural disasters, data corruption, accidental loss, fire, and theft.

Customized to your needs
Every company is different and so has different needs, although those needs are generally similar. Your support will be tailored to meet those needs accordingly and built in to a support agreement.

If you need help is understanding or supporting your network and computer system, just get in touch...